Our production process kicks into high gear faster than a runway model strutting her stuff, but we will do our best to accommodate any changes to your order before it starts being made! Let’s do a meet cute! Use this link to make a request and we respond in a snap; we will do the best wecan to change the deets. orders@thebrandedsalon.com.

Card Got the Cold Shoulder? Here is the Rescue Guide!

Ensure that the name, address, and zip code entered in the “Payment Information” field is exactly as it appears on your card statement.

Confirm that the credit card number, expiration date, and card verification number are correct.

We recommend contacting your issuing bank or financial institution to verify your information. Please ensure no holds are placed on your account if this does not work.

Oops...it seems like your order confirmation email is playing hide and seek. But don't break a sweat; we've got this covered!

If you don't spot that confirmation email in your inbox, itmight be having a spa day in your spam folder. Give it a quick check. If we've
got the wrong email on-file, let us know pronto! Please include the name on the shipping info in orders@thebrandedsalon.com.

Did something fabulous catch your eye, only to vanish into thin air? So annoying, right!? While some items may play hard to get, we've got your back.

If you have any other questions, get in touch! Please drop us a note at any time. We’re happy to answer questions about orders, changes to orders, shipping…and pretty much anything else you can throw at us…we are women owned after all! orders@thebrandedsalon link.

Our size chart is your trusty guide to navigating the world of sizes. It's right there, waiting to assist you in your quest for the perfect fit. Think of it as your own personal fashion stylist.

We're all about inclusivity and making fashion dreams come true. While we may not have tall, maternity, or some sizes available now, we're like a fashion chameleon, constantly adapting and growing. We are also happy to talk custom orders! orders@thebrandedsalon.com.

May Your Fashionable Gems Shine On! Your fashion finds are precious, and we want them to stay as fabulous as the day you got them, just like your clients’ hair color! Here's a simple mantra: keep things cool, both for your gear and our beautiful planet. You should see the crazy things we do in the salon to ensure our color is being washed on cold! Follow thebrandedsalon on social to see!

While we'd love to send your order to multiple destinations in a single order, for now, we're focusing on the art of individuality. Please place separate orders for each unique destination you have in mind.

Once the fabulous process of crafting your artwork and securing approval commences, our custom printing magic will whisk your order away, and it will ship in under 10 business days.

While we strive to ensure a smooth delivery, please keep in mind that actual shipping times and delivery dates can vary, much like the ever-changing currents of fashion. It all depends on the carrier.📦

If you ever crave a faster pace, we offer a premium options please submit a request via our
orders@thebrandedsalon.

We're all about adding a touch of sparkle to your fashion journey, and that's why we offer promotions on special occasions.

If you have a discount or promo code in hand, be sure to put it into action before clicking that "complete payment" button. Once the order is placed, we can't turn back time (unlike our trusty Botox) so make sure your style savings are in place before submitting your order.

At this time, we do not allow multiple promotional codes to be applied to the same order.  Worry not, there's always a stylish deal waiting for you during your shopping adventure!

Sorry no Mixing and Matching! Our promotions have their own unique charm, but they prefer not to share the spotlight. That means you can't blend or combine multiple promos. They like to stand out in the crowd.

Now, we're not offering gift cards, but stay tuned because we're always evolving to make your shopping experience even more amazing. In the meantime, why not consider sharing your fabulous fashion finds with someone special? Choose something you know they'll love and let us do the rest! And yes, branded capes are a great gift for a Stylist!

Absolutely, we take your security very seriously! When you're with us, rest assured that you're in the safest of hands.
We've teamed up with some of the most reputable financial institutions including credit cards and PayPal, all of which offer exquisite buyer protection for online purchases. The details might vary from one institution to another, so don't hesitate to reach out directly for the specifics.

Return and Refund Policy:
Please use this link to give the deets: orders@thebrandedsalon.com.

We believe in keeping things simple and hassle-free for you…we are busy working beauty professionals too! Here's the scoop on our return and refund policy:
Not What You Ordered? If you receive a product that's a bit of a rebel and doesn't match what you had in mind, no worries! If you've got photographic evidence, you don't need to send it back. We'll either send you a free replacement or explore the possibility of a refund.
Qualifying for Replacements, Returns, or Refunds: Your custom-printed item qualifies for a fix or refund if it meets any of these three criteria: (I) The product itself is having a bad day (it's flawed). (II) The printing quality didn't get the memo about being top-notch (it's poor, yikes!). (III) The final product is doing its own thing and doesn't resemble what you saw on the order screen.
Time is of the essence: If your purchase meets any of the above criteria, make sure to reach out to us within ten business days. We'll swing into action and sort things out for you ASAP. Oh, and pictures are usually our best friends in these situations, so don't toss the order or packaging until we give the green light. Here's what we need from you:
• Your order number and the email address you used for shipping.
• Photos of the affected item(s). Show us the whole item and any other angles that can help us spot the issue. For specific items like apparel, there are some extra details we'd love to see, so make sure to check those out in the original message!
Additional Info: If there's anything else you think we should know to make things right, don't hold back! Share any relevant details, and we'll do our best to ensure you're overjoyed!

Please use this link to give the deets: orders@thebrandedsalon.

Help Us Help You!
Oops, did we hit a snag? Don't fret – we're here to save the day and keep your style game strong. Whether it's a stitch out of place or a fashion faux pas, we're all ears (and eyes). Here's how you can make us your fashion & branding superheroes. Fill out the form in this link orders@thebrandedsalon.
• Speak Up: Let us know what's amiss! We are ready to lend a helping hand. Shoot us a message and spill the tea on the issue.
• Snap Away: A picture's worth a thousand words! If it's a quality hiccup or a design dilemma, show us with photos. It helps us see what's up and offer a spot-on solution. Plus, we don’t want to make the same mistake again!
• Give the Deets: Details, details, details! The more you tell us, the better we can aid. Include your order number and any relevant info to make the process run super-smooth.
We're committed to making sure your order arrives in tip-top shape and style.

If the shipping confirmation email seems to be playing hide-and-seek, don't fret! It might be striking a pose in your spam folder, where the coolest emails tend to hang out.

But if it's not in your spam folder and your inbox feels a little too empty, there's an order detective within you, waiting to emerge. Check your email confirmation, it holds secret to all your order details. Ensure that your email address there is as glamorous as your taste in fashion.

If all else fails and the email is still on its vacation from your inbox, reach out to us at orders@thebrandedsalon.

Please keep in mind that the production process can take up to 10 days.

If your order is still in its pre-production phase, fret not, darling! We are committed to ensuring your style is flawless. Simply click on the orders@thebrandedsalon link, and we'll be on it like a fashion emergency! Your satisfaction is our priority, and we'll do everything in our stylish power to make it right before your order struts its way to you.💃