Flash Sale!

Our production process kicks into high gear faster than a runway model strutting her stuff, but we will do our best to accommodate any changes to your order before it starts being made! Let’s do a meet cute! Use this link to make a request and we respond in a snap; we will do the best wecan to change the deets.orders@thebrandedsalon.com.

Card Got the Cold Shoulder? Here is the Rescue Guide!

Ensure that the name, address, and zip code entered in the “Payment Information” field is exactly as it appears on your card statement.

Confirm that the credit card number, expiration date, and card verification number are correct.

We recommend contacting your issuing bank or financial institution to verify your information. Please ensure no holds are placed on your account if this does not work.

Oops...it seems like your order confirmation email is playing hide and seek. But don't break a sweat; we've got this covered!

If you don't spot that confirmation email in your inbox, itmight be having a spa day in your spam folder. Give it a quick check. If we've
got the wrong email on-file, let us know pronto! Please include the name on the shipping info in orders@thebrandedsalon.com.

Did something fabulous catch your eye, only to vanish into thin air? So annoying, right!? While some items may play hard to get, we've got your back.

If you have any other questions, get in touch! Please drop us a note at any time. We're happy to answer questions about orders, changes to orders, shipping... and pretty much anything else you can throw at us. We are women-owned, after all!
📧 orders@thebrandedsalon.com

Our size chart is your trusty guide to navigating the world of sizes. It's right there, waiting to assist you in your quest for the perfect fit—think of it as your personal fashion stylist.

We're all about exclusivity and making fashion dreams come true. While we may not have tall, maternity, or certain specialty sizes available right now, we're like a fashion chameleon—constantly adapting and growing. We're also happy to talk custom orders!
📧 orders@thebrandedsalon.com

May Your Fashionable Gems Shine On!
Your fashion finds are precious, and we want them to stay as fabulous as the day you got them—just like your clients’ hair color!
Here’s a simple mantra: keep things cool, both for your gear and our beautiful planet. You should see the crazy things we do in the salon to ensure our color is being washed on cold!
Follow @thebrandedsalon on social to see!

While we’d love to send your order to multiple destinations in a single go, for now, we’re focusing on the art of individuality. Please place separate orders for each unique destination you have in mind.

Once the fabulous process of crafting your artwork and securing approval commences, our custom printing magic will whisk your order away—and it’ll ship within 10 business days.

When will my order arrive? Can it be expedited?
While we strive to ensure smooth delivery, actual shipping times and arrival dates can vary—just like the ever-changing currents of fashion. 📦

If you're craving a faster pace, we offer premium options. Please submit a request via orders@thebrandedsalon.com.

We’re all about adding a touch of sparkle to your fashion journey—that’s why we offer promotions on special occasions.

If you have a discount or promo code in hand, be sure to put it into action before clicking that “complete payment” button. Once the order is placed, we can’t turn back time (unlike our trusty Botox), so make sure your style savings are in place before submitting your order.

At this time, we do not allow multiple promotional codes to be applied to the same order. Worry not—there’s always a stylish deal waiting for you during your shopping adventure!

Sorry—no Mixing and Matching! Our promotions have their own unique charm, but they prefer not to share the spotlight. That means you can’t blend or combine multiple promos. They like to stand out in the crowd.

Not at the moment, but stay tuned—we’re always evolving to make your shopping experience even more amazing. In the meantime, why not share your fabulous fashion finds with someone special? Pick something you know they’ll love and we’ll do the rest.
And yes, branded capes make an excellent gift for a stylist!

We take your payment security seriously. That’s why we’ve partnered with trusted financial institutions—including major credit card companies and PayPal—that offer buyer protection for online purchases.

Security measures may vary between providers, so we recommend reaching out directly to your financial institution if you’d like more specifics.

Please use this link to give the deets: orders@thebrandedsalon.com

We believe in keeping things simple and hassle-free for you... we’re busy working beauty professionals too! Here’s the scoop on our return and refund policy:

Not What You Ordered?
If you receive a product that’s a bit of a rebel and doesn’t match what you had in mind—no worries! With photographic evidence, you won’t need to send it back. We’ll either send a free replacement or explore the possibility of a refund.

Qualifying for Replacements, Returns, or Refunds: Your custom-printed item qualifies for a fix or refund if it meets any of these three criteria: (I) The product itself is having a bad day (it's flawed). (II) The printing quality didn't get the memo about being top-notch (it's poor, yikes!). (III) The final product is doing its own thing and doesn't resemble what you saw on the order screen.

Time is of the essence: If your purchase meets any of the above criteria, make sure to reach out to us within ten business days. We'll swing into action and sort things out for you ASAP. Oh, and pictures are usually our best friends in these situations, so don't toss the order or packaging until we give the green light. Here's what we need from you:

• Your order number and the email address you used for shipping.
• Photos of the affected item(s). Show us the whole item and any other angles that can help us spot the issue. For specific items like apparel, there are some extra details we'd love to see, so make sure to check those out in the original message!

Additional Info: If there's anything else you think we should know to make things right, don't hold back! Share any relevant details, and we'll do our best to ensure you're overjoyed!

Please use this link to give the deets: orders@thebrandedsalon.

Help Us Help You!
Oops, did we hit a snag? Don't fret—we're here to save the day and keep your style game strong. Whether it's a stitch out of place or a fashion faux pas, we're all ears (and eyes). Here's how you can make us your fashion & branding superheroes:

- Speak Up: Let us know what's amiss! We're ready to lend a helping hand. Shoot us a message and spill the tea on the issue.
- Snap Away: A picture's worth a thousand words! If it's a quality hiccup or a design dilemma, show us with photos. It helps us see what's up and offer a spot-on solution. Plus, we don't want to make the same mistake again!
- Give the Deets: Details, details, details! The more you tell us, the better we can help. Include your order number and any relevant info to make the process run super-smooth.

We're committed to making sure your order arrives in tip-top shape and style.

Once your fabulous item begins production and gets its final approval, we’ll send out a shipping confirmation email with tracking info.
If that email’s playing hide-and-seek, check your spam folder—or peek at the email address in your order confirmation to make sure it’s correct.

Still missing? Reach out to us at orders@thebrandedsalon.com so we can work some customer service magic!

If your order is still in its pre-production phase, fret not, darling! We’re committed to making sure your style lands flawlessly.

Just click on orders@thebrandedsalon.com, and we’ll treat it like a fashion emergency. Your satisfaction is our priority—and we’ll do everything in our stylish power to fix the address before your order struts out.💃